t897 Privacy Policy

01 Introduction

t897 is committed to safeguarding the privacy and personal data of every player who uses its online betting and casino platform. This Privacy Policy has been prepared to ensure full transparency about the types of data t897 collects, the purposes for which that data is processed, and the measures in place to keep it secure.

t897 operates primarily for players based in Bangladesh, offering cricket betting, live casino, slot games, and sports wagering services transacted in Bangladeshi Taka (৳). Given the nature of online gambling services, t897 is required to collect and process certain categories of personal data in order to verify player identity, process financial transactions, and comply with applicable legal and regulatory obligations.

This policy applies to all personal data collected through the t897 website, mobile interface, customer support channels, and any other touchpoint through which you interact with t897. Please read this document carefully. If you have questions about any aspect of this policy, contact our support team at [email protected].

02 Data Controller

For the purposes of this Privacy Policy, t897 acts as the data controller in respect of personal data collected from players using the t897 platform. As data controller, t897 determines the purposes and means by which personal data is processed.

All data rights requests, privacy concerns, and enquiries relating to this Privacy Policy should be directed to the t897 data support team at [email protected]. t897 will acknowledge receipt of all privacy-related correspondence within five business days and aim to resolve substantive requests within 30 days.

03 Personal Data We Collect

3.1 Registration & Account Data

When you create a t897 account, we collect the following information:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you are aged 21 or above).
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Email address or mobile phone number used for account communication.
• Username and encrypted password credentials.
• Preferred currency (BDT) and language settings.

3.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to confirm your eligibility to use t897, we may request copies of:

• National Identity Card (NID), passport, or birth certificate.
• Recent utility bill or bank statement showing your name and address.
• Selfie photograph or video confirmation as requested during enhanced verification.

3.3 Financial & Transaction Data

t897 records financial information in connection with deposits and withdrawals, including:

• Mobile financial service account identifiers (bKash, Nagad, Rocket, Upay) — stored in masked format.
• Bank account details where bank transfers are used (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank).
• Transaction amounts, timestamps, and reference numbers for all deposits and withdrawals.
• Running account balance history.

3.4 Behavioural & Usage Data

t897 automatically collects data about how you interact with the platform, including:

• Game sessions played, bet amounts, game outcomes, and wagering patterns.
• Pages visited, features accessed, and time spent on the platform.
• Login timestamps and session durations.
• Responsible gaming tool usage, such as deposit limit adjustments or self-exclusion requests.

3.5 Technical & Device Data

When you access t897, our systems automatically log technical information including:

• IP address and approximate geographic location.
• Device type, operating system, and browser version.
• Referring URL and on-site navigation path.
• Cookie identifiers and session tokens (see Section 7).

3.6 Communications Data

If you contact t897 customer support, we retain records of that communication — including the content of messages, timestamps, and the resolution of your enquiry — to ensure service quality and account security.

04 Legal Basis for Processing

t897 processes your personal data on one or more of the following legal bases:

Where t897 relies on your consent as the legal basis for processing (for example, for promotional communications), you may withdraw that consent at any time by contacting [email protected] or adjusting your account notification preferences. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

05 How We Use Your Personal Data

t897 uses the personal data we collect for the following specific purposes:

• Account Services: To create, maintain, and manage your t897 account, including processing login requests, account settings changes, and account closure.
• Transaction Processing: To facilitate deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and supported bank partners. Financial data is used to match incoming payments to your account and to send confirmed withdrawal funds to your registered payment method.
• Identity Verification: To confirm that you meet the minimum age requirement of 21 years and that your identity matches the details provided at registration, as required by our operational standards.
• Fraud & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, bot usage, and any other prohibited conduct as defined in our Terms & Conditions.
• Customer Support: To respond to your enquiries, process complaints, and assist with account-related issues submitted via [email protected].
• Responsible Gaming: To monitor betting patterns for signs of problem gambling behaviour, to apply self-imposed limits when requested, and to action self-exclusion requests promptly.
• Platform Improvement: To analyse aggregate usage patterns, identify technical issues, and improve the features, performance, and user experience of the t897 platform.
• Legal Compliance: To retain records and provide information as required by applicable law, including responding to lawful requests from competent authorities.
• Promotional Communications: Where you have opted in, to send you information about relevant promotions tied to events such as BPL, IPL, T20 World Cup, Eid, Pohela Boishakh, and other seasonal campaigns. You may opt out of promotional communications at any time.

06 Third-Party Sharing

t897 does not disclose your personal data to third parties except in the following circumstances:

• Payment Processors: t897 shares necessary transaction data with mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank) solely for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: t897 may use third-party KYC service providers to assist in verifying player identity and age. These providers receive only the data necessary to perform verification and are contractually prohibited from using it for any other purpose.
• Game Technology Providers: Game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe receive session data required to operate their games on the t897 platform. This is limited to player session identifiers and game interaction data.
• IT & Infrastructure Providers: t897 uses cloud hosting, security, and analytics service providers who may process personal data on our behalf as data processors. All such providers are bound by data processing agreements that restrict their use of your data.
• Legal & Regulatory Authorities: t897 may disclose personal data to law enforcement, financial intelligence units, or other competent authorities where required to do so by applicable law, a valid court order, or in response to a lawful regulatory investigation.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of t897's assets, player data may be transferred to the successor entity. t897 will notify affected players in advance of any such transfer to the extent practicable.

07 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the t897 platform. They allow t897 to recognise your browser, maintain your session, and remember certain preferences to improve your experience. t897 also uses similar technologies such as local storage, pixel tags, and session identifiers.

7.2 Types of Cookies Used

• Strictly Necessary Cookies: Required for the t897 platform to function. These include session authentication cookies that keep you logged in during your visit and security tokens that prevent cross-site request forgery. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and notification choices, so you do not need to reconfigure them on each visit.
• Analytics Cookies: Help t897 understand how players navigate the platform — which pages are visited most frequently, where users encounter errors, and how game categories are explored. This data is aggregated and anonymised.
• Responsible Gaming Cookies: Store your self-imposed limit settings and session reminder configurations locally to ensure these tools remain active across browser sessions.

7.3 Managing Cookies

You can manage non-essential cookies through your browser settings. Most browsers allow you to view, block, and delete cookies. Please note that disabling certain cookies may affect the functionality of the t897 platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

08 Data Security

t897 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the t897 platform is encrypted using Transport Layer Security (TLS) protocols to prevent interception.
• Encrypted Data Storage: Sensitive data fields — including passwords and payment account identifiers — are stored in encrypted or hashed form in t897's secure database infrastructure.
• Access Controls: Access to player personal data within t897's internal systems is restricted on a need-to-know basis. Staff who do not require access to personal data in the performance of their role do not have it.
• Security Monitoring: t897 operates continuous security monitoring to detect anomalous access patterns, potential intrusion attempts, and other indicators of compromise.
• Two-Factor Authentication: t897 supports two-factor authentication (2FA) for player account access to provide an additional layer of security beyond username and password.
• Incident Response: t897 maintains a documented data breach response procedure. In the event of a confirmed personal data breach that poses a risk to players, t897 will notify affected individuals promptly.

09 Data Retention

t897 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, t897 will securely delete or anonymise personal data in a manner that prevents reconstruction of identifiable information.

10 Your Data Rights

As a player whose personal data is processed by t897, you hold the following rights with respect to your data:

• Right of Access: You may request a copy of the personal data t897 holds about you, including details of how it is being processed and the legal basis for processing.
• Right to Rectification: If any personal data t897 holds about you is inaccurate or incomplete, you have the right to request correction or completion of that data.
• Right to Erasure: You may request the deletion of personal data that t897 is no longer lawfully entitled to hold. Note that this right is subject to legal retention obligations — t897 may be required to retain certain data even following an erasure request.
• Right to Restrict Processing: You may request that t897 limit the way in which it processes your data in certain circumstances, such as while a data accuracy dispute is being resolved.
• Right to Object: You have the right to object to t897 processing your data on the basis of legitimate interest, particularly in relation to direct marketing and analytics. Upon receiving a valid objection, t897 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Rights Request". Include your registered username and a description of your request. t897 will acknowledge receipt within five business days and aim to fulfil the request within 30 days, subject to any legal constraints.

11 Children's Privacy

The t897 platform is strictly intended for adults aged 21 and above. t897 does not knowingly collect personal data from individuals under the age of 21. If t897 becomes aware that personal data has been collected from a minor, that account will be immediately suspended, any associated balance will be forfeited, and the data will be deleted in accordance with our data retention procedures.

If you have reason to believe that a person under the age of 21 has registered on t897 or provided personal data to t897, please notify us immediately at [email protected] so that appropriate action can be taken without delay.

12 International Data Transfers

t897 primarily processes player data on infrastructure located within or serving the Asia-Pacific region. However, certain third-party service providers engaged by t897 — including cloud infrastructure providers and game technology partners — may process data in jurisdictions outside Bangladesh.

Where personal data is transferred to a third country, t897 ensures that appropriate safeguards are in place to protect that data to a standard equivalent to the protections described in this policy. These safeguards include contractual clauses with data recipients that impose binding data protection obligations consistent with t897's privacy standards.

If you have questions about the international transfer of your data or wish to obtain details of the safeguards in place, please contact [email protected].

13 Changes to This Privacy Policy

t897 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, t897 will revise the effective date displayed at the top of this document and, where practicable, notify registered players via their registered email address or a platform notification.

It is your responsibility to review this Privacy Policy periodically to stay informed of any updates. Your continued use of the t897 platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, please contact [email protected] to discuss your options, including account closure.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which t897 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week.

Data enquiries: [email protected]

Please include your registered username and the subject "Privacy Enquiry" in all correspondence related to data protection matters. t897 aims to respond to all privacy-related communications within 48 hours of receipt.